Repair/Return Merchandise Authorization

REPAIR/RETURN REQUEST

All PCS products are backed by one of the industry's best limited 5-Year Warrany. We build our products to last, but if you have a PCS product that requires a repair you will need to obtain a Return Authorization Number.  Please read below for clarification.

  • You should call or email PCS Technical Support first so we can help you troubleshoot before filing for RMA.
  • Often times we can solve the problem(s) with guidance, avoiding sending functional product back and wasting time & money.
  • The team is responsible for making the initial determination whether the product is defective and/or covered by warranty, based on information provided during the call.
  • Once it's determined - we will instruct you to fill out the RMA form.
***NO RMA # will be issued without initial contact

RETURN POLICY (please read thoroughly)

  • Unused items can be return within 30 days - 4 business weeks (shipping cost is non-refundable).
  • Unused items return after 30 days subjects to 15% restocking fee (shipping cost is non-refundable).
  • NO RETURN is allowed after 60 days of purchase.
  • Dead-on-arrival (DOA) maybe issued with a return label for repair upon contacting PCS office or…
  • Advanced replacement purchase is allowed for DOA – shipping cost is non-refundable.
    NOTE: Defective items then must be returned to PCS within 30 days of the advanced replacement (at customer’s cost) in order to receive
  • Non-DOA defective items will be repaired or replaced at the discretion of PCS for duration of
  • Defective warranty repaired products will be returned to the customer at free of charge.
  • No used item is allowed for return/refund unless granted for special case. Shipping cost is non-refundable on all purchase.

    Click on the icon to download the RMA form in PDF format.

    Please read RETURN POLICY above or in the form thoroughly.