Give Us a Call: (818)701-9831 x108
For software/device troubleshooting support, please download TeamViewer for remote desktop screen-share purposes. See below for step-by-step instructions on how to do that.
Please contact us for support prior submitting repair request.
For more information on RMA policy, form, procedure, and process, please click HERE.
New to TeamViewer? Here is what you need to know:
To have TeamViewer available for PCS support (it's free for your use), start a browser and go here:
On the page, press the “Download” button – shown in the image below pointed to by the red arrow we added:
A file gets downloaded. Depending upon your browser that happens in different ways.
In Google Chrome the downloads show at the top by an icon. Click that icon and then click on the program “TeamViewerQS.exe” to run it.
For Microsoft Edge, click on the three dots at the top right to open the menu and then select “Downloads”. Locate the program “TeamViewerQS.exe” and run it.
Other browser have similar methods. When you execute the downloaded program Windows access control may ask “Do you want to allow this app to make changes to your devices?”. You must allow it.
When the program starts you may see this:
Tick the checkbox and then click the “Continue” button. Next, this window appears:
It may take a minute for the “Your ID” and “Password” section to be filled in. Just wait until it does. These are the credentials that PCS support will need to connect to your machine. Please leave Team Viewer open and have the ID and Password ready when you speak to them.